Terms Of Service
05/28/2025
The Riley Roo Way™ (“RRWAY™”, “we”, “us”, or “our”) is a private platform designed to help pet parents (“you”, “your”, or “user”) manage, coordinate, and personalize care for their pets. Through RRWAY™, you can connect, collaborate, and securely share information with a trusted care community — including friends, family, professionals, and other individuals you personally invite to support your pet’s well-being.
These Terms of Service (“Terms”)—together with our Privacy Notice, Subscription Agreement, and, if applicable, Caregiver Terms and Responsibilities—govern your access to and use of:
- Our website, www.rileyrooway.com (the “Site”)
- Our mobile application (the “App”)
- Any purchases made through the platform (including “Add-Ons,” “Subscriptions,” and “RooSources”)
- Any features, services, tools, or support materials offered through The Riley Roo Way™ platform (collectively, the “RRWAY™ Service”)
RRWAY™ is a privately operated service made available to individual users under specific access terms. Use of the RRWAY™ Service is subject to these Terms and may be limited, suspended, or modified at our sole discretion to protect the integrity, privacy, and intellectual property of the platform.
IMPORTANT NOTICE FOR U.S. USERS – ARBITRATION & DISPUTE RESOLUTION
PLEASE READ THIS CAREFULLY: By agreeing to these Terms, you are agreeing—with limited exceptions—that any dispute between you and The Riley Roo Way™ will be resolved through binding individual arbitration rather than in court. This affects your legal rights. Please see Section 18: Dispute Resolution below for more information.
1. Agreement to These Terms
By clicking “Accept” or otherwise accessing or using The Riley Roo Way™ website, mobile app, or services, you acknowledge and agree to be bound by these Terms of Service (the “Terms”).
You represent and warrant that:
- You are legally able to enter into this Agreement
- You have the authority to bind yourself to these Terms
If you do not agree to these Terms, or do not have the authority to enter into them, you may not access or use our Services.
2. Privacy Policy
Your trust matters to us. Please take a moment to review our Privacy Policy, which explains how we collect, use, share, and safeguard your personal information. The Privacy Policy is incorporated by reference into these Terms and governs your use of the Services.
3. Services
The Riley Roo Way™ (“RRWAY™”) is a digital platform that helps pet parents organize, manage, and personalize care for their pets by bringing essential care information together in one secure place. RRWAY™ provides tools to support pet wellness, care coordination, and record-keeping, including features to track health routines, daily care tasks, and other pet-related activities.
Users may invite others—such as caregivers, wellness providers, or family members—to assist in managing pet care through secure, permission-based access. All interactions and collaborations are initiated and controlled solely by the pet parent.
Access to features or services may vary depending on your role, account type, or participation status. RRWAY™ may enhance, modify, limit, or discontinue any part of its services at any time, at its sole discretion and without obligation to provide notice.
RRWAY™ is not a provider of veterinary services, emergency response, or in-person caregiving. We do not vet, screen, verify, or endorse caregivers, wellness providers, or other users of the platform. Use of the platform and all interactions with others are at your own discretion and risk.
Nothing offered through RRWAY™ should be considered medical or veterinary advice, diagnosis, or treatment. The platform is provided strictly for informational and coordination purposes.
4. Changes to These Terms or the Services
By continuing to access or use the Services after changes become effective, or by clicking “Accept” where prompted, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the Services immediately.
Because our platform continues to evolve, we also reserve the right to add, modify, suspend, or discontinue any part of the Services—either temporarily or permanently—at any time, with or without prior notice.
5. Certification of Compliance with Applicable Law
By using the RRWAY™ Services within the United States, you represent and warrant that you will comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the platform.
- You are not prohibited from using the RRWAY™ Services under any applicable law.
- You will not use the RRWAY™ Services for any unlawful, fraudulent, harmful, or abusive purpose.
- You are solely responsible for defining and managing the nature of relationships you initiate through the platform, including personal, professional, or legal agreements.
- You agree not to use the Services in a way that violates personal or legal obligations including employment, custody, or court-related responsibilities.
- RRWAY™ does not monitor or enforce third-party agreements or obligations and assumes no responsibility for your compliance.
RRWAY™ does not provide legal advice. You are solely responsible for understanding and complying with all applicable laws and rules when using the Services.
6. Who Can Use The Riley Roo Way™
- You are 18 years of age or older;
- You have the legal authority to agree to and be bound by these Terms;
- You are not barred from using the Services under any applicable laws, rules, or regulations.
If you do not meet these requirements, you may not access or use the Services.
7. Use of RRWAY™ Services; Suspension and Termination
You are solely responsible for all activity under your account, including any information, data, or content you submit, store, or share through the platform.
- Do not transfer or share your account.
- Do not engage in fraud, unlawful activity, or deceptive practices.
- Do not submit malware, viruses, or malicious code.
- Do not promote competing products or services.
- Do not share offensive, harmful, or infringing content.
- Do not interfere with platform operations or user access.
- Do not solicit passwords or sensitive data.
- Do not spam or send unauthorized mass messages.
- Do not attempt unauthorized access or reverse-engineer the platform.
- Do not impersonate others or post misleading content.
- Violate these Terms or misuse the Services;
- Pose a risk to other users or the platform;
- Engage in fraud, abuse, or unauthorized behavior;
- Remain inactive for a long period or trigger suspicious activity.
Suspension may cause temporary loss of access. Termination may permanently delete your account and data.
Recovery may be possible by contacting support in some cases. Notification and resolution opportunities will be offered when feasible, except in urgent situations.
8. Registration; Account Security
You may only create an account for yourself, using your own valid contact information. Using false or misleading information, or registering on behalf of someone else, is not permitted. You’re responsible for all activity that happens under your account.
RRWAY™ reserves the right to limit, suspend, or deny account access where necessary to protect the integrity of the platform and its users.
To protect your pet’s care data (and others’ too), please don’t use features meant for a role you haven’t been assigned. Misuse of access may result in a warning, a restriction on your account, or removal from the platform.
For added protection, RRWAY™ offers optional two-factor authentication (2FA). You can enable this feature in your account preferences to help keep your account even more secure.
If you notice anything unusual — like unexpected activity or if you think someone may have accessed your account — please contact us right away so we can help at contact-us@rileyrooway.com.
While we do our part to keep the platform safe, RRWAY™ can’t be held responsible for any loss or damage that results from unauthorized use of your account due to shared credentials, weak passwords, or delays in reporting a concern.
To help protect the community, we reserve the right to limit or restrict access to the Services if an account appears to be compromised or used in a way that violates these Terms.
9. Privacy
Your privacy is important to us. The Riley Roo Way™ (“RRWAY™”) collects, uses, and stores personal information in accordance with our Privacy Policy (the “Privacy Policy”), which is incorporated into these Terms by reference.
By using RRWAY™ Services, you acknowledge that you have read, understood, and agreed to the Privacy Policy. This includes how we handle your information, your rights regarding that information, and the choices available to you.
We encourage you to review the Privacy Policy regularly to stay informed about how your data is protected and used.
This may include, but is not limited to, health and vaccination records, emergency contacts, daily care logs, care preferences, and any other pet-specific information you choose to enter or upload.
You control who has access to this information and what is shared. Data shared with caregivers or others in your pet’s care community is made available only through your explicit invitations, the role-based permissions you assign, and the information you choose to share.
Pet-related records entered into the platform — such as health information, care notes, or activity logs — may be retained in a secure and restricted state, unlinked from your user account. These records will not be accessible or shared without your prior authorization unless required by law.
You may request permanent deletion of all retained data at any time by contacting us through the support channels provided in our Privacy Policy.
10. Your Content
You are solely responsible for the content you submit and for ensuring that it is accurate, appropriate, and lawful.
By submitting or uploading content to the platform, you grant RRWAY™ a limited, non-exclusive, royalty-free, worldwide license to store, use, reproduce, and display Your Content solely as necessary to operate, improve, and support the Services. This includes:
- Enabling role-based access and care collaboration
- Displaying shared content to trusted care members
- Maintaining service security and continuity
- Performing backup and formatting processes
RRWAY™ does not use Your Content for advertising or resale.
- Have rights to share documents/media
- Not violate third-party rights or laws
- Not upload harmful, illegal, or misleading content
11. Phone, Text, and Mobile Communications
By providing your phone number, email, or other contact information during registration or through your account settings, you consent to receive communications from The Riley Roo Way™ (“RRWAY™”) that are necessary or helpful to provide the Services. These communications may occur via email, text message (SMS), mobile alerts, in-app notifications, or other supported channels.
- Service-related updates and announcements
- Account activity alerts and security verifications
- Pet care coordination or caregiver invitation messages
- Scheduling, reminders, and care-related notifications
- Responses to support inquiries or system troubleshooting
Some messages are transactional or essential to account operation and cannot be fully opted out of unless you deactivate your account.
Please note that opting out of certain communications may impact your ability to receive critical care-related updates or security alerts.
- Maintaining accurate and current contact information in your account
- Reviewing and updating your communication preferences as needed
- Understanding that RRWAY™ is not responsible for missed messages due to outdated or incorrect contact details, device settings, or carrier limitations
12. Subscriptions, Add-Ons, and Payments
If you purchase a subscription or paid feature within the RRWAY™ platform, your use of those services is also governed by our Subscription Agreement, which is incorporated by reference into these Terms. RRWAY™ may offer optional subscriptions, one-time purchases, and add-on services (collectively, “Paid Services”) to enhance your use of the platform. All fees are payable in U.S. dollars and subject to applicable taxes.
By purchasing or subscribing to any Paid Services, you agree to:
- Review and accept the terms in the Subscription Agreement
- Pay all associated fees in accordance with the terms and billing schedule provided
- Authorize RRWAY™ (or its third-party payment processor) to charge your selected payment method for recurring payments, where applicable
Please refer to the Subscription Agreement for additional information on:
- Renewal and cancellation terms
- Refund and billing policies
- Payment methods and processing
- Your rights and responsibilities related to subscriptions and add-ons
RRWAY™ reserves the right to change pricing, offerings, or features of any Paid Services at any time, in accordance with the Subscription Agreement.
13. Identity Verification and User Responsibility
RRWAY™ does not verify the identity, credentials, or background of any user, including pet parents, caregivers, wellness providers, or others you invite to access your pet’s profile.
We strongly encourage you to conduct your own due diligence, set clear expectations, and maintain open communication with those you involve in your pet’s care experience.
14. Copyright and Intellectual Property Infringement
The Riley Roo Way™ (“RRWAY™”) takes intellectual property rights seriously and is committed to protecting the content, technology, branding, and proprietary materials that make up our platform. We expect all users to respect these rights and refrain from any unauthorized use of RRWAY™ materials or the intellectual property of others.
If we receive a valid legal notice alleging infringement, we will review and respond in accordance with applicable law. We reserve the right to remove any content that infringes on copyrights or other IP rights and to take appropriate action, which may include suspending or terminating accounts involved in the violation.
Except as expressly permitted by these Terms or with prior written permission, you may not:
- Copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any portion of the RRWAY™ Services or Content
- Reverse-engineer, decompile, or attempt to access or extract the source code or underlying structure of the platform
- Use RRWAY™ trademarks, service marks, logos, or brand identifiers in any manner that implies affiliation, endorsement, or sponsorship without explicit written consent
All rights not expressly granted under these Terms are reserved by RRWAY™.
- Commercial exploitation of the Services or any part thereof
- Resale or redistribution of platform content or materials
- Use of data scraping, robots, or similar data gathering or extraction tools
You agree not to upload, share, or make available any content unless you have the legal right to do so.
- A description of the copyrighted work you claim has been infringed
- Identification of the material that is claimed to be infringing
- Your name, contact information, and a signed statement of good faith belief and accuracy under penalty of perjury
RRWAY™ reserves the right to remove content or terminate access to users who are repeat infringers.
15. Third-Party Services and Links
The Riley Roo Way™ Services may include links to, or integrations with, websites, tools, applications, and services provided by third parties that are not owned, operated, or controlled by RRWAY™ (collectively, “Third-Party Services”). These may include, for example, mapping tools, cloud storage providers, scheduling platforms, or messaging applications that enhance or support your pet care coordination experience.
When you access a Third-Party Service through the RRWAY™ platform, you agree that:
- You are subject to the third party’s own terms of service and privacy policies
- RRWAY™ is not responsible for the content, availability, functionality, or data handling practices of the third party
- RRWAY™ shall not be held liable for any damage, loss, or liability arising out of or in connection with your use of or reliance on any Third-Party Services
By choosing to engage with any Third-Party Service, you assume all related risks and are solely responsible for reviewing and complying with the applicable terms, conditions, and privacy policies.
16. Indemnity
To help protect the integrity of the platform and those who use it, you agree to indemnify, defend, and hold harmless The Riley Roo Way LLC (“RRWAY™”), including its officers, directors, employees, contractors, affiliates, agents, licensors, and service providers, from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) that arise from or relate to:
- Your access to or use of the RRWAY™ Services
- Your violation of these Terms, our policies, or any applicable law or regulation
- Any content, data, or materials you submit, upload, or share through the platform
- Your decision to invite or engage with any caregiver, provider, or third party using RRWAY™
- Any dispute between you and another user, invited contact, or third party arising from your pet care activities, communications, or shared data on the platform
RRWAY™ reserves the right—but not the obligation—to take over the defense of any matter for which you are responsible under this clause. If we do so, it will be at your expense, and you agree to fully cooperate with us in resolving the claim. You may not settle any claim without our prior written approval. This indemnity remains in effect even after your account is closed or your use of the RRWAY™ Services ends.
16. Warranty Disclaimer
The Riley Roo Way™ Services are provided on an “as is” and “as available” basis, without warranties of any kind—express, implied, or statutory.
To the fullest extent permitted by law, RRWAY™ disclaims all warranties, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy of data.
We make no guarantees that:
- The RRWAY™ Services will operate without interruption, errors, delays, or security vulnerabilities
- Any bugs, glitches, or defects will be corrected
- The Services will meet your specific expectations or individual requirements
- Any content, data, or advice shared via the platform will be accurate, current, or complete
RRWAY™ does not warrant or assume responsibility for the conduct, credentials, decisions, or quality of service of any third parties—including caregivers, providers, family members, or others you choose to invite or coordinate with via the platform.
By using the RRWAY™ Services, you agree that:
- You do so at your own discretion and risk
- You are solely responsible for evaluating whether the Services meet your needs
- You are responsible for independently verifying any shared content, communications, or pet care actions coordinated through the platform
Some jurisdictions do not allow certain warranty exclusions. In such cases, RRWAY™’s liability will be limited to the maximum extent permitted by law.
18. Limitation of Liability
At The Riley Roo Way™, we’ve built a platform to help you coordinate care for your pet — on your terms, with the people you trust. But it’s important to understand where our responsibility ends and yours begins.
a) What We Do:
We provide tools to help you organize, manage, and communicate with your care community. That includes friends, family, providers, or anyone you choose to invite into your pet’s world.
b) What We Don’t Do:
- RRWAY™ does not provide pet care services, does not supervise any caregiver or provider, and does not take part in your care decisions.
- RRWAY™ does not review, verify, or endorse any content, suggestions, or information shared by users or caregivers through the Services, and is not responsible for reliance on such content.
- RRWAY™ does not facilitate or participate in rehoming, emergency interventions, or handling of abandoned pets.
- You are solely responsible for any care decisions, including temporary or permanent transfer of a pet to another individual or home.
- All caregivers, providers, and other individuals invited into your care community are chosen, vetted, and managed solely by you.
c) Your Role:
- You decide who to invite.
- You define their role and involvement.
- You manage any expectations, responsibilities, or agreements between you and your care community.
RRWAY™ gives you the tools — you decide how to use them.
d) Legal Protections
- RRWAY™ does not control or monitor the actions of anyone you authorize to assist with your pet’s care.
- Is not responsible for any injury, loss, theft, negligence, misconduct, or other harm that may arise from your use of the Services or interactions with others.
- Does not guarantee the outcome, quality, reliability, or safety of any care activity coordinated through the platform.
To the fullest extent permitted by law, RRWAY™ disclaims all liability for any damages, losses, or claims arising out of or related to:
- Your use of the Services.
- Your care community relationships or authorized caregivers.
- Any events involving your pet, personal property, or home.
- Any decisions, content, or information shared or relied upon through the platform.
- Any service interruptions, delays, or technical issues.
- Any unauthorized access to your account or data.
This includes, without limitation, any indirect, incidental, special, consequential, punitive, or exemplary damages — including, but not limited to:
- Loss of profits, revenue, data, or goodwill.
- Business interruption or opportunity loss.
- Personal injury, emotional distress, or property damage.
You are solely responsible for your decisions, actions, and the individuals you choose to involve in your pet’s care and care community. RRWAY™ has no liability for any damages, injuries, or losses arising out of or related to your care community relationships or interactions with other users, including those that result in bodily injury to, or the death of, a pet.
19. Rehoming, Emergency, and Abandonment Situations
RRWAY™ is not a rescue organization, shelter, or emergency responder. We do not intervene in, arrange, or oversee rehoming, surrender, abandonment, or emergency care of pets.
If you coordinate care that may involve transferring a pet to another individual, or if a pet is lost, abandoned, or in distress, it is your responsibility to address the matter through appropriate channels or authorities.
RRWAY™ assumes no responsibility for:
- The outcome of any pet custody or rehoming decision.
- Emergency or welfare events involving pets.
- Disputes between pet parents, caregivers, or third parties regarding pet ownership, transfer, or abandonment.
20. Arbitration Agreement and Class Action Waiver
20.1 Agreement to Arbitrate
You and The Riley Roo Way™ (“RRWAY™”) agree to resolve any disputes, claims, or controversies related to these Terms or the Services through final and binding arbitration, not in court. Either party may still bring an individual claim in small claims court if eligible.
This agreement is governed by the Federal Arbitration Act and applies to all claims, regardless of legal theory (contract, tort, statute, etc.).
20.2 How Arbitration Works
Arbitration will be conducted by a single arbitrator under the current rules of the American Arbitration Association (AAA). It may take place remotely or in another agreed-upon location. The arbitrator’s decision will be final, and judgment may be entered in any court with jurisdiction.
Each party covers its own legal costs unless the arbitrator finds a claim was brought in bad faith.
20.3 No Class Actions
You and RRWAY™ agree to bring disputes only on an individual basis. That means:
- No class actions
- No group or representative proceedings
- You waive any right to participate in or initiate a class action or class arbitration.
20.4 Opt-Out Option
You can opt out of this arbitration clause by emailing contact-us@rileyrooway.com within 30 days of creating your account. Include your name, email, and a clear statement that you’re opting out. This will not affect the rest of these Terms.
20.5 Exceptions
Nothing here prevents either party from seeking:
- Injunctive or equitable relief (e.g., for IP infringement or unauthorized access);
- Emergency action to protect legal rights or prevent harm.
21. Governing Law and Jurisdiction
These Terms, and any dispute that arises between you and The Riley Roo Way™ (RRWAY™), shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of laws principles.
You agree that any arbitration, dispute resolution, or legal action related to these Terms or the RRWAY™ Services will be subject to the exclusive jurisdiction of the State of California, unless otherwise required by applicable law.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
22. Miscellaneous
22.1 Entire Agreement
These Terms of Service, together with our Privacy Policy and any additional terms or guidelines incorporated by reference, constitute the entire agreement between you and The Riley Roo Way LLC (“RRWAY™”) concerning your use of the RRWAY™ Services and supersede all prior and contemporaneous understandings, agreements, communications, or representations, whether written or oral.
22.2 No Waiver
No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by RRWAY™ to assert a right or enforce a provision under these Terms shall not constitute a waiver of such right or provision.
22.3 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified so that it is valid and enforceable to the fullest extent permitted by law.
22.4 Assignment
You may not assign, transfer, or sublicense your rights or obligations under these Terms without prior written consent from RRWAY™. Any attempted assignment without such consent will be null and void. We may freely assign or transfer these Terms without restriction.
22.5 Force Majeure
RRWAY™ shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, terrorism, labor conditions, power failures, pandemics, or internet disruptions.
22.6 No Agency
Nothing in these Terms shall be construed to create any partnership, joint venture, employment, or agency relationship between you and RRWAY™. You may not represent yourself as an agent or authorized representative of RRWAY™.
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