By clicking “Accept” or otherwise accessing or using The Riley Roo Way™ website, mobile app, or Services, you acknowledge and agree to be bound by these Terms of Service. If you do not agree to these Terms, or do not have the authority to enter into them, you may not access or use our Services. Our Services are not intended for use by children under the age of 18 (or the minimum age required in your jurisdiction) without parental consent. The accessing or use of the Services by a child under the age of 18 (or the minimum age required in your jurisdiction) may be undertaken only if and to the extent that consent or authorization is given by the parent or guardian of the child.

RRWAY™ is a digital platform that helps pet parents organize, manage, and personalize care for their pets by bringing essential care information together in one secure place. RRWAY™ provides tools to support pet wellness, care coordination, and record-keeping, including features to track health routines, daily care tasks, and other pet-related activities. Users may invite others—such as caregivers, wellness providers, or family members—to assist in managing pet care through secure, permission-based access. All such interactions and collaborations are initiated and controlled solely by the pet parent. By accessing and utilizing the Services you give permission to RRWAY™ to communicate with you through the provided contact information, the App, or the Website. Access to features or services may vary depending on your role, account type, or participation status. RRWAY™ reserves the right to enhance, modify, limit, or discontinue any part of its Services at any time, at its sole discretion and without obligation to provide notice. RRWAY™ is not a provider of veterinary services, emergency response, or in-person caregiving. We do not vet, screen, verify, or endorse caregivers, wellness providers, or other users of the platform. Use of the platform and all interactions with others are at your own discretion and risk. Nothing offered through RRWAY™ should be considered medical or veterinary advice, diagnosis, or treatment. The platform is provided strictly for informational and coordination purposes.

RRWAY™ reserves the right to update or modify these Terms at our sole discretion. If material changes are made, we will notify you by posting the updated Terms on our Site or in the App. We may also provide notice via email or in-app messaging, at our discretion. By continuing to access or use the Services after changes become effective, or by clicking “Accept” where prompted, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the Services immediately.

By using the RRWAY™ Services within the United States, you represent and warrant that you will comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the platform.

• You are not prohibited from using the RRWAY™ Services under any applicable law.
• You will not use the RRWAY™ Services for any unlawful, fraudulent, harmful, or abusive purpose.
• You are solely responsible for defining and managing the nature of relationships you initiate through the platform, including personal, professional, or legal agreements.
• You agree not to use the Services in a way that violates personal or legal obligations including employment, custody, or court-related responsibilities.
• RRWAY™ does not monitor or enforce third-party agreements or obligations and assumes no responsibility for your compliance therewith.

RRWAY™ does not provide legal advice. You are solely responsible for understanding and complying with all applicable laws and rules when using the Services.

You represent and warrant that:

• You are 18 years of age or older or have express parental consent to use the Services;
• You have the legal authority to agree to and be bound by these Terms;
• You are not barred from using the Services under any applicable laws, rules, or regulations.

If you do not meet these requirements, you may not access or use the Services.

You agree to use The Riley Roo Way™ Services only for lawful, personal, and non-commercial purposes related to the care, coordination, and management of pet-related activities. You are solely responsible for all activity under your account, including any information, data, or content you submit, store, or share through the platform.

RRWAY™ may suspend, restrict, or terminate your access to the Services at any time and in its sole discretion if you:

Suspension may cause temporary loss of access. Termination may permanently delete your account and data. Recovery may be possible by contacting support in some cases. Notification and resolution opportunities will be offered when feasible.

To use our Services, you will need to create an account with accurate, up-to-date information. Depending on your role — such as pet parent, caregiver, or another trusted connection — you’ll have access to different features within the platform. You may only create an account for yourself, using your own valid contact information. Using false or misleading information, or registering on behalf of someone else, is not permitted. You are responsible for all activity that happens under your account. RRWAY™ reserves the right to limit, suspend, or deny account access where necessary to protect the integrity of the platform and its users.

If you have more than one role — like being both a pet parent and a caregiver — you can switch between roles within your account. Each role gives you access to different parts of the platform, so it’s important to make sure you’re in the right one before taking any actions or viewing sensitive information. To protect your pet’s care data (and others’ too), please don’t use features meant for a role you haven’t been assigned. Misuse of access may result in a warning, a restriction on your account, or removal from the platform.

We take your account security seriously — and we hope you do too. When you create an account with RRWAY™, you agree to keep your login credentials private and to use your account responsibly. You are responsible for your account and taking necessary steps to protect it. This includes using a strong password, keeping your device secure, and not sharing your login details with others. For added protection, RRWAY™ offers optional two-factor authentication (2FA). You can enable this feature in your account preferences to help keep your account even more secure. If you notice anything unusual — like unexpected activity or if you think someone may have accessed your account — please contact us right away so we can help at contact- us@rileyrooway.com . While we do our part to keep the platform safe, RRWAY™ is not responsible for any loss or damage that results from unauthorized use of your account due to shared credentials, weak passwords, or delays in reporting a concern. To help protect the community, we reserve the right to limit or restrict access to the Services if an account appears to be compromised or used in a way that violates these Terms.

As part of your use of the RRWAY™ Services, you may upload, submit, store, or share information related to your pet’s care, including notes, documents, instructions, photos, videos, and other materials (“Your Content”). You are solely responsible for the content you submit and for ensuring that it is accurate, appropriate, and lawful.

You retain ownership of Your Content. RRWAY™ does not claim ownership over the materials you submit or create within your account. By submitting or uploading content to the platform, you grant RRWAY™ a limited, non- exclusive, royalty-free, worldwide license to store, use, reproduce, and display Your Content solely as necessary to operate, improve, and support the Services. This includes:

RRWAY™ does not use Your Content for advertising or resale.

RRWAY™ may retain pet-specific data in de-identified or anonymized format even after account deletion. Personally identifiable information will be deleted or anonymized per our Privacy Policy. You may request full deletion by contacting support.

You are responsible for managing permissions and access to shared content. RRWAY™ provides access tools, but you must:

RRWAY™ may remove or restrict content that violates these Terms or creates risk. We are not liable for lost or deleted content; please keep personal backups.

You may not use, modify, or share content uploaded by others without permission. Respect others’ rights as they respect yours.

If you share feedback or suggestions with RRWAY™, you agree it is non-confidential and that we may use it without obligation or compensation. RRWAY™ will own any improvements that result from it.

By providing your phone number, email, or other contact information during registration or through your account settings, you consent to receive communications from us, or on our behalf, that are necessary or helpful to provision of the Services. These communications may occur via email, text message (SMS), mobile alerts, in-app notifications, or other supported channels.

10.1 Types of Communications

These communications may include, but are not limited to:

• Onboarding, instructional, or educational emails sent on our behalf by a third-party provider
• Service-related updates, feature notices, and announcements
• Account activity alerts, identity confirmations and security verifications
• Pet care coordination or caregiver invitation messages
• Scheduling, reminders, and care-related notifications
• Responses to support inquiries or system troubleshooting

Some messages are administrative, transactional or essential to account operation and cannot be fully opted out of unless you deactivate your account.

10.2 Text Messaging and Mobile Alerts

If you opt in to receive text messages or mobile alerts, you authorize RRWAY™ to send communications to the mobile number you provide. Message and data rates may apply depending on your wireless carrier. You can opt out at any time by updating your preferences in your account settings or SMS reply to STOP and HELP for assistance. Please note that opting out of certain communications may impact your ability to receive critical care-related updates or security alerts.

10.3 Communication Preferences and Responsibilities

You are responsible for:

• Maintaining accurate and current contact information in your account
• Reviewing and updating your communication preferences as needed
• Understanding that RRWAY™ is not responsible for missed messages due to outdated or incorrect contact details, device settings, or carrier limitations

If you purchase a subscription or paid feature within the RRWAY™ platform, your use of those services is also governed by our Subscription Agreement, which is incorporated by reference into these Terms. RRWAY™ may offer optional subscriptions or one-time purchases (collectively, “Paid Services”) to enhance your use of the platform. All fees are payable in U.S. dollars and subject to applicable taxes. By purchasing or subscribing to any Paid Services, you agree to:

• Review and accept the terms in the Subscription Agreement
• Pay all associated fees in accordance with the terms and billing schedule provided
• Authorize RRWAY™ (or its third-party payment processor) to charge your selected payment method for recurring payments, where applicable

Please refer to the Subscription Agreement for additional information on:

• Renewal and cancellation terms
• Refund and billing policies
• Payment methods and processing
• Your rights and responsibilities related to subscriptions.

RRWAY™ reserves the right to change pricing, offerings, or features of any Paid Services at any time, in accordance with the Subscription Agreement.

Certain features of RRWAY™ allow you to upload, submit, store, manage, or share content and information related to you and your pet(s), including documents, images, records, and other materials (“Content”). Your use of RRWAY™ is subject to storage and usage limits which are allocated per pet parent account and shared across all pets associated with such account. The total amount of Content you may store does not increase based on the number of pets added. Storage limits may vary based on plan or subscription type and may change from time to time at the sole discretion of RRWAY™. Please note that if the applicable storage limits are exceeded, you may be unable to upload, add, or modify Content unless you reduce existing stored Content or obtain additional storage capacity through a paid subscription. We are not responsible for any loss, deletion, or unavailability of Content resulting from a pet parent’s failure to manage storage usage appropriately following a downgrade or cancellation. In addition, RRWAY™ is not liable for any Content that is lost, damaged, corrupted, or deleted due to an Interruption of service, lack of available storage, or other technical error. The RRWAY™ is not intended to serve as a data backup, archive, or escrow service. You are responsible for maintaining your own copies of Content stored through RRWAY™.

You are solely responsible for determining the trust, reliability, and appropriateness of anyone you invite or collaborate with through the platform. While RRWAY™ offers role-based access tools and permission settings, we do not screen, endorse, or certify individuals who participate in your pet’s care. We strongly encourage you to conduct your own due diligence, set clear expectations, and maintain open communication with those you involve in your pet’s care experience.

By using RRWAY™ and inviting others into your pet’s care circle, you accept all responsibility and risk associated with such interactions. RRWAY™ is not liable for the actions, qualifications, or conduct of any individuals with whom you choose to share access or coordinate care.

RRWAY™ takes intellectual property rights seriously and is committed to protecting the content, technology, branding, and proprietary materials that make up our platform. We expect all users to respect these rights and refrain from any unauthorized use of RRWAY™ materials or the intellectual property of others. If we receive a valid legal notice alleging infringement, we will review and respond in accordance with applicable law. We reserve the right to remove any content that infringes on copyrights or other IP rights and to take appropriate action, which may include suspending or terminating accounts involved in the violation.

14.1 Ownership of the Platform and RRWAY™ Content

All content, features, and functionality made available through our Services—including but not limited to the platform’s user interface, visual design, software architecture, underlying technology, databases, text, graphics, logos, icons, images, and RRWAY™-branded materials— are the exclusive property of RRWAY™ or its licensors and are protected by applicable U.S. and international copyright, trademark, trade dress, patent, and other intellectual property laws. Except as expressly permitted by these Terms, you may not:

• Copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any portion of the RRWAY™ Services or Content
• Reverse-engineer, decompile, or attempt to access or extract the source code or underlying structure of the platform
• Use RRWAY™ trademarks, service marks, logos, or brand identifiers in any manner that implies affiliation, endorsement, or sponsorship without explicit written consent

All rights not expressly granted under these Terms are reserved by RRWAY™.

14.2 License to Use the Services

Subject to your compliance with these Terms, RRWAY™ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the RRWAY™ Services solely for your personal, non-commercial use related to the care and coordination of pets. This license does not permit:

• Commercial exploitation of the Services or any part thereof
• Resale or redistribution of platform content or materials
• Use of data scraping, robots, or similar data gathering or extraction tools

14.3 User Content and Intellectual Property

You retain full ownership of any original content you upload or share through the Services (see Section 9: Your Content). However, you are solely responsible for ensuring that any content you submit does not infringe upon the rights of any third party, including copyrights, trademarks, privacy rights, or other intellectual property protections. You agree not to upload, share, or make available any content unless you have the legal right to do so.

14.4 Copyright Infringement Notification

RRWAY™ respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA) and other applicable laws. If you believe that any content available through the RRWAY™ Services infringes your copyright, please contact us at contact- us@rileryrooway.com with the following:

• A description of the copyrighted work you claim has been infringed
• Identification of the material that is claimed to be infringing
• Your name, contact information, and a signed statement of good faith belief and accuracy under penalty of perjury

RRWAY™ reserves the right to remove content or terminate access to users who are repeat infringers.

The Services may include links to, or integrations with, websites, tools, applications, and services provided by third parties that are not owned, operated, or controlled by RRWAY™ (collectively, “Third-Party Services”). These may include, for example, mapping tools, cloud storage providers, scheduling platforms, or messaging applications that enhance or support your pet care coordination experience.

15.1 No Endorsement or Control

RRWAY™ does not endorse, supervise, or control any Third-Party Services, and makes no warranties or representations regarding their availability, accuracy, safety, or functionality. Access to or use of any Third-Party Services is provided solely for your convenience, and is entirely at your own discretion and risk. When you access a Third-Party Service through the RRWAY™ platform, you agree that:

• Your use is subject to the third party’s own terms of service and privacy policies
• RRWAY™ is not responsible for the content, availability, functionality, or data handling practices of the third party
• RRWAY™ shall not be held liable for any damage, loss, or liability arising out of or in connection with your use of or reliance on any Third-Party Services

15.2 Optional and Voluntary Use

Any use or interaction with Third-Party Services through RRWAY™ is strictly optional. Some features may offer or suggest third-party tools for convenience (e.g., document uploads, external calendars), but your participation is not required to use the core RRWAY™ Services. By choosing to engage with any Third-Party Service, you assume all related risks and are solely responsible for reviewing and complying with the applicable terms, conditions, and privacy policies.

To help protect the integrity of the platform and those who use it, you agree to indemnify, defend, and hold harmless RRWAY™, including its officers, directors, employees, contractors, affiliates, agents, licensors, and service providers, from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) that arise from or relate to:

• Your access to or use of the RRWAY™ Services
• Your violation of these Terms, our policies, or any applicable law or regulation
• Any content, data, or materials you submit, upload, or share through the platform
• Your decision to invite or engage with any caregiver, provider, or third party using RRWAY™
• Any dispute between you and another user, invited contact, or third party arising from your pet care activities, communications, or shared data on the platform

RRWAY™ reserves the right—but is not obligated—to take over the defense of any matter for which you are responsible under this clause. If we do so, it will be at your expense, and you agree to fully cooperate with us in resolving the claim. You may not settle any claim without our prior written approval. This indemnity clause remains in effect even after your account is closed or your use of the RRWAY™ Services ends.

The Services are provided on an “as is” and “as available” basis, without warranties of any kind—express, implied, or statutory. To the fullest extent permitted by law, RRWAY™ disclaims all warranties, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non- infringement, or accuracy of data. We make no guarantees that:

• The RRWAY™ Services will operate without interruption, errors, delays, or security vulnerabilities
• Any bugs, glitches, or defects will be corrected
• The Services will meet your specific expectations or individual requirements
• Any content, data, or advice shared via the platform will be accurate, current, or complete

RRWAY™ does not warrant or assume responsibility for the conduct, credentials, decisions, or quality of service of any third parties—including caregivers, providers, family members, or others you choose to invite or coordinate with via the platform. By using the RRWAY™ Services, you agree that:

• You do so at your own discretion and risk
• You are solely responsible for evaluating whether the Services meet your needs
• You are responsible for independently verifying any shared content, communications, or pet care actions coordinated through the platform

Some jurisdictions do not allow certain warranty exclusions. In such cases, RRWAY™’s liability will be limited to the maximum extent permitted by law.

At The Riley Roo Way™, we’ve built a platform to help you coordinate care for your pet — on your terms, with the people you trust. But it’s important to understand where our responsibility ends and yours begins. a) What We Do: We provide tools to help you organize, manage, and communicate with your care community. That includes friends, family, providers, or anyone you choose to invite into your pet’s world. b) What We Don’t Do:

• RRWAY™ does not provide pet care services, does not supervise any caregiver or provider, and does not take part in your care decisions.
• RRWAY™ does not review, verify, or endorse any content, suggestions, or information shared by users or caregivers through the Services, and is not responsible for reliance on such content.
• RRWAY™ does not facilitate or participate in rehoming, emergency interventions, or handling of abandoned pets.
• You are solely responsible for any care decisions, including temporary or permanent transfer of a pet to another individual or home.
• All caregivers, providers, and other individuals invited into your care community are chosen, vetted, and managed solely by you.

c) Your Role:

• You decide who to invite.
• You define their role and involvement.
• You manage any expectations, responsibilities, or agreements between you and your care community.

RRWAY™ gives you the tools — you decide how to use them. d) Legal Protections

• RRWAY™ does not control or monitor the actions of anyone you authorize to assist with your pet’s care.
• We are not responsible for any injury, loss, theft, negligence, misconduct, or other harm that may arise from your use of the Services or interactions with others, including those that result in bodily injury to, or the death of, a pet.
• We do not guarantee the outcome, quality, reliability, or safety of any care activity coordinated through the platform.

To the fullest extent permitted by law, RRWAY™ disclaims all liability for any damages, losses, or claims arising out of or related to:

• Your use of the Services.
• Your care community relationships or authorized caregivers.
• Any events involving your pet, personal property, or home.
• Any decisions, content, or information shared or relied upon through the platform.
• Any service interruptions, delays, or technical issues.
• Any unauthorized access to your account or data.

This includes, without limitation, any indirect, incidental, special, consequential, punitive, or exemplary damages — including, but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Business interruption or opportunity loss.
• Personal injury, emotional distress, or property damage.

RRWAY™ is not a rescue organization, shelter, or emergency responder. We do not intervene in, arrange, or oversee rehoming, surrender, abandonment, or emergency care of pets. If you coordinate care that may involve transferring a pet to another individual, or if a pet is lost, abandoned, or in distress, it is your responsibility to address the matter through appropriate channels or authorities. RRWAY™ assumes no responsibility for:

• The outcome of any pet custody or rehoming decision.
• Emergency or welfare events involving pets.
• Disputes between pet parents, caregivers, or third parties regarding pet ownership, transfer, or abandonment.

You and “RRWAY™ agree to resolve any disputes, claims, or controversies arising from or related to these Terms or the Services through final and binding arbitration, not in court. This agreement is governed by the Federal Arbitration Act which shall apply to any arbitration initiated hereunder, regardless of legal theory (contract, tort, statute, etc.). Arbitration will be conducted by a single arbitrator under the current rules of the American Arbitration Association (AAA). It may take place remotely or in the State of California. The arbitrator’s decision will be final, and judgment may be entered in any court with jurisdiction. The prevailing party shall be entitled to an award of its reasonable attorneys’ fees and costs.

You and RRWAY™ agree to bring disputes only on an individual basis. As such, both parties knowingly and voluntarily waive their right to initiate or participate in any class action, class arbitration, or group or representative proceedings.

You have the ability to opt out of this arbitration clause by emailing contact- us@rileyrooway.com within 30 days of creating your account. Include your name, email, and a clear statement that you are choosing to opt out. Any exercise of this right will not affect the rest of these Terms.

Notwithstanding the foregoing, neither party hereto is prevented from seeking:

• Injunctive or equitable relief (e.g., for IP infringement or unauthorized access);
• Emergency action to protect legal rights or prevent harm.

These Terms, and any dispute that arises between you and RRWAY™ shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of laws principles. You agree that any arbitration, dispute resolution, or legal action related to these Terms or the RRWAY™ Services will be subject to the exclusive jurisdiction of the State of California, unless otherwise required by applicable law. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms of Service, together with our Privacy Policy, Subscription Agreement, and any additional terms or guidelines incorporated by reference, constitute the entire agreement between you and RRWAY™ concerning your use of the RRWAY™ Services and supersede all prior and contemporaneous understandings, agreements, communications, or representations, whether written or oral.

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by RRWAY™ to assert a right or enforce a provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified so that it is valid and enforceable to the fullest extent permitted by law.

You may not assign, transfer, or sublicense your rights or obligations under these Terms without prior written consent from RRWAY™. Any attempted assignment without such consent will be null and void. We may freely assign or transfer these Terms without restriction.

RRWAY™ shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, terrorism, labor conditions, power failures, pandemics, or internet disruptions.

Nothing in these Terms shall be construed to create any partnership, joint venture, employment, or agency relationship between you and RRWAY™. You may not represent yourself as an agent or authorized representative of RRWAY™.